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Resolving Conflict Through Clear Communication

Self-Directed Online Program


Online, asynchronous

Rate: $800
Two women talking at a table

Time to complete: 8 hours, self-directed
Access to content: 3 months (1 year for Certificate participants)
Content includes: Lesson videos, activities, reflections, and learning resources
This program is for professionals at all levels

Our word choices can lead to communication traps and misunderstandings, leaving us feeling frustrated, confused, or defeated. How can we identify these pitfalls, in ourselves and others, to communicate more effectively? In this four-module online program, you will learn to identify common communication gaps and how they occur, then practice communicating through conflict.

Key Benefits: 

  • Practice clean talk to close harmful communication gaps
  • Identify limiting assumptions and beliefs that cause misunderstanding
  • Identify your default destructive approach to conflict and find constructive solutions
  • Develop personal strategies for overcoming the triggers that provoke and escalate conflict

About the Instructor

Headshot of Sarah smilingSarah Biggerstaff specializes in leadership development for individuals and organizations. Since 2012, she has been on the faculty at the Yale School of Management where her work focuses on increasing capacity to lead through the practical, hands-on application of leadership concepts.  She holds an MS in Organization Development from George Mason University and a BA in Literature from the United States Military Academy at West Point.


Experience level
All levels
Program Contact

Group enrollment rates are available. For registrations support and questions, email Joy McGaugh, 

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