Skip to main content

Resolving Conflict Through Clear Communication

Self-Directed Four-Module Online Program

Date
Jun 30 to Aug 25, 2021
Location

Online

Cost
$349
Two women smiling as they talk at a table

Time to complete: 8 hours, self-directed
Access to content: June 30 to August 25, 2021 
Content includes: Lesson videos, activities, community discussion and learning resources
This program is for leaders at all levels

Our word choices can lead to communication traps and misunderstandings, leaving us feeling frustrated, confused, or defeated. How can we identify these pitfalls, in ourselves and others, to communicate more effectively? In this four-module online program, you will learn to identify common communication gaps and how they occur, then practice communicating through conflict. You will: 

  • Practice clean talk to close harmful communication gaps.
  • Identify limiting assumptions and beliefs that cause misunderstanding.
  • Identify your default destructive approach to conflict and find constructive solutions.
  • Develop personal strategies for overcoming the triggers that provoke and escalate conflict.

About the Faculty

Sarah smilingSarah Biggerstaff specializes in leadership development for individuals and organizations. Since 2012, she has been on the faculty at the Yale School of Management where her work focuses on increasing capacity to lead through the practical, hands-on application of leadership concepts.  She holds an MS in Organization Development from George Mason University and a BA in Literature from the United States Military Academy at West Point.

Experience level
All levels
Program Contact

Reach out to Courtney Mish at cmish@smith.edu if you are interested in learning more and seeing a copy of the syllabus.

Stay in Touch