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Resolving Conflict Through Clear Communication

Four-Week Online Program

DATE
July 24-August 28, 2020
Two women talking

Time to complete: 8 hours
Live session: August 26, 2:00 to 3:00 p.m. ET
Access to content: July 24 to October 9, 2020
Content includes: Lesson videos, activities, community discussion and learning resources
This program is for leaders at all levels

Our word choices can lead to communication traps and misunderstandings, leaving us feeling frustrated, confused, or defeated. How can we identify these pitfalls, in ourselves and others, to communicate more effectively? In this four-week online course, you will learn to identify common communication gaps and how they occur, then practice communicating through conflict. You will: 

  • Practice clean talk to close harmful communication gaps.
  • Identify limiting assumptions and beliefs that cause misunderstanding.
  • Identify your default destructive approach to conflict and find constructive solutions.
  • Develop personal strategies for overcoming the triggers that provoke and escalate conflict.

About the Faculty

Sarah smilingSarah Biggerstaff specializes in leadership development for individuals and organizations. Since 2012, she has been on the faculty at the Yale School of Management where her work focuses on increasing capacity to lead through the practical, hands-on application of leadership concepts.  She holds an MS in Organization Development from George Mason University and a BA in Literature from the United States Military Academy at West Point.

Three-Course Discount: register for our next three online programs for only $726!

Introductory Rate: $349

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